Your browser keeps local copies of images, scripts and other files to load websites faster. If a page looks outdated after a change, start by reloading it. If the problem continues, clear cached files before removing other browsing data.
Before deleting data
Save open forms and work in progress. For a display issue, select only the cache when the browser offers that choice. Cookies and site data are separate: deleting them can sign you out or remove preferences. You generally do not need to delete saved passwords, history or autofill data.
Chrome, Firefox and Edge on a computer
- Chrome: open the browser menu, then Delete browsing data. Choose the time range and cached images and files option. Clear the selections for categories you want to retain, then confirm.
- Firefox: open Settings, then Privacy & Security. In the browsing-data section, open the clearing option and select only temporary cached files and pages.
- Edge: open Settings and find the option to clear browsing data. Choose what to clear, then select cached images and files. Review the other categories and time range before confirming.
Labels vary by browser version and language. The official guides below provide the corresponding screens.
Safari on Mac
Open Safari, Settings, Privacy, then Manage Website Data. Prefer selecting the affected website before removing its data. This also removes cookies and may sign you out of the website; it is broader than clearing only cached files.
Check the result
Reload the page afterwards. A private window or another browser can help compare the result, but does not guarantee that every cache is bypassed. CMS, server and CDN caches are separate from your browser's local cache.
If the content remains outdated, include the exact page address, browser and expected change in a request through your Client Area. This helps identify which layer needs checking without unnecessarily deleting all your browsing data.
